F.A.Q.
Faq Manager
• Can I pay by cash upon delivery? Yes, you can pay by cash upon delivery.
• Is my payment information secure? Yes, we use industry-standard encryption to protect your payment information.
• Can I change or cancel my order? You may be able to change or cancel your order if it has not yet shipped. Please contact customer service as soon as possible.
• How do I track my order? Once your order ships, you’ll be updated about the status of the shipment.
• Do your prices shown on the website Include Value added Tax (VAT)? Yes.
• Payment Methods:
Pay a deposit
When ordering furniture online that's not available for immediate delivery, you'll only be asked at checkout to pay a deposit. How much deposit you want to pay is up to you, the minimum is only 15% of your total purchase value, the remaining amount will be taken from your balance right before the shipment. We'll be in touch when your furniture arrives to arrange delivery and take your remaining balance.
Pay with cash on delivery
You can pay with cash upon delivery (*only for products in stock). This type of payment comes with +5% cash on delivery fee.
Pay in full
If you would rather pay in full then that option is always open to you. We accept almost every kind of credit and debit cards. If you would prefer to pay by PayPal then that’s fine too.
• Do you offer warranties? Yes, most products come with a manufacturer's warranty.
• What materials do you use? We use a variety of
high-quality materials, including solid wood, wood veneers, fabrics, and metals,
MDF.
• Where are your products made? Our products are sourced
from reputable manufacturers around the world.
• Do you offer
customization options for size and material? Some items may be customizable.
Please contact us for details.
• How do I care for my furniture? Care
instructions vary by product. Please refer to the product description or contact
us.
• Do your products come with a warranty? Yes, most of our
products come with a standard 1–year manufacturer's warranty.
• What does
the warranty cover? The warranty typically covers manufacturing defects in
materials and workmanship.
• How long is the warranty period? Warranty
periods vary, but most are for 1 year. Check the product details.
• How do
I make a warranty claim? Contact our customer service team to initiate a
warranty claim.
• Do you offer assembly services? Yes, we offer professional
assembly for an additional fee.
• What is the cost of assembly?
Assembly costs depend on the product. Please inquire for information.
•
Can I assemble the furniture myself? Yes, most items come with assembly
instructions.
• Who can I contact for more information? You can write us a letter by email
at info@xlfurniture.co.uk, or send us a
message on WhatsApp on the number
+447887984024 for quicker response.
• Is there any discounts?
Follow our social networks to be first to know about our sales and
discounts.
• Is furniture handcrafted? Yes! Most of our furniture
pieces are handcrafted individually for each customer.